Team

Queensferry Terms & SLA

Our records show that you purchase advance blocks of support time as required. 

Support is provided as required and time called off against your account. We update our timesheets daily to detail all time and tasks undertaken on behalf of your company. Support is always provided at the earliest opportunity. Urgent requests, such as faults with your website are dealt with as a priority, usually within a few hours of notification. Content or design updates are usually started on the same day that a request has been received. If there is any delay or further information required by Web Foundry we will contact you to advise.

Your Current Account Balance

Your current block of 50 hours was purchased in January 2012 and your current balance is shown above. This figure automatically updates daily. Full details of all time and tasks can be downloaded from the 'Download Timesheets' link above. If you require assistance please This email address is being protected from spambots. You need JavaScript enabled to view it. .

Download our Support Rate Card PDF below.

VMOG Terms

Our records show that you do not have a Support Plan in place.

Support can be provided as required, ad-hoc and charged at our current hourly rate. For a more cost-efficient way to support your team and your website you should consider purchasing a block of support time.

Support Plans

You can pre-purchase blocks of support time - 10, 20, 30, 40 or 50 hours - and these can be called off against your account. The more hours you purchase, the cheaper rate you pay.

We update support requests via a secure Google Docs and this detail all time and tasks undertaken on behalf of your company during each week. Support is always provided at the earliest opportunity and urgent requests, such as faults with your website are dealt with as a priority, usually within a few hours of notification. Content or design updates are usually started on the same day that a request has been received. If there is any delay or further information required by Web Foundry we will contact you to advise.

Your Current Account Balance

You have not yet purchased any support.

Download our Support Rate Card PDF below.

SANDS Terms & SLA

Our records show that you purchase advance blocks of support time as required. 

Support is provided as required and time called off against your account. We update our timesheets daily to detail all time and tasks undertaken on behalf of your company. Support is always provided at the earliest opportunity. Urgent requests, such as faults with your website are dealt with as a priority, usually within a few hours of notification. Content or design updates are usually started on the same day that a request has been received. If there is any delay or further information required by Web Foundry we will contact you to advise.

Your Current Account Balance

Your current block of 5 hours was purchased in February 2012 and your current balance is shown above. This figure automatically updates daily. Full details of all time and tasks can be downloaded from the 'Download Timesheets' link above. If you require assistance please This email address is being protected from spambots. You need JavaScript enabled to view it. .

Download our Support Rate Card PDF below.

Chester Terms & SLA

Our records show that you purchase advance blocks of support time as required. 

Support is provided as required and time called off against your account. We update our timesheets daily to detail all time and tasks undertaken on behalf of your company. Support is always provided at the earliest opportunity. Urgent requests, such as faults with your website are dealt with as a priority, usually within a few hours of notification. Content or design updates are usually started on the same day that a request has been received. If there is any delay or further information required by Web Foundry we will contact you to advise.

Your Current Account Balance

Your current block of 20 hours was purchased on March 6th 2012 and your current balance is shown above. This figure automatically updates daily. Full details of all time and tasks can be downloaded from the 'Download Timesheets' link above. If you require assistance please This email address is being protected from spambots. You need JavaScript enabled to view it. .

Download our Support Rate Card PDF below.