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Team
Terms & SLA
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Emergency Support
Web Foundry office is open from 9am - 5.30pm Monday to Friday.
Our offshore technical team starts work at 6am every day, so in all we provide services between 6am and 5.30 pm five days a week.
Evening and Weekend Support
We appreciate that from time to time an urgent issue may arise that means you need assistance outside of these times. Our hosting company is on hand 24/7 should a serious problem occur that is related to the hosting of your site, such as a server crash or security compromise. Design and code developments to your site must be done by our team, and outside our normal hours it may not be possible (without notice) to work on your site.
If you need urgent assistance in the evenings or weekend please call Phil Holt on 07717 723 733 or 0131 446 0702.
Other urgent numbers:
Ian Livingston (Technical Director: 07964 315507)
Emma Sinclair (Marketing Director: 07872 565019)